PAS Operations Manager — Healthcare Appointment Excellence

Taku Health Services, LLC; Tacoma (WA); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Professional Development

Zusammenfassung

Taku Health Services, LLC in Tacoma, WA is seeking a Patient Appointing Services (PAS) Manager to oversee scheduling operations, ensuring timely and accurate appointments in line with DHA, DHN-IP, and MTF requirements.

Responsibilities include managing daily PAS operations, staffing, and service levels; coordinating with MTFs; monitoring metrics; and supporting contingency changes. Compensation is $22.93 per hour with a comprehensive benefits package.

Qualifikationen

• Experience coordinating healthcare scheduling or call-center operations.
• Supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.
• Ability to pass an employment background check.
• Associate degree preferred or higher.

Aufgaben

• Oversee PAS daily operations, staffing, workload, productivity, and service levels.
• Manage inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait times, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership on appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional duties as needed.

Kenntnisse

Multi-tasking

Analytical skills

MS Office

Ausbildung

Associate degree in healthcare

Jobbeschreibung

Taku Health Services, LLC in Tacoma, WA is seeking a Patient Appointing Services (PAS) Manager to oversee scheduling operations, ensuring timely and accurate appointments in line with DHA, DHN-IP, and MTF requirements.

Responsibilities include managing daily PAS operations, staffing, and service levels; coordinating with MTFs; monitoring metrics; and supporting contingency changes. Compensation is $22.93 per hour with a comprehensive benefits package.