Patient Appointment Services Lead — Ops & Impact

Goldbelt, Inc.

Tacoma (WA)

On-site

USD 23,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Professional development

Job summary

Goldbelt Inc. in Tacoma, WA, seeks a Patient Appointing Services Lead to provide day-to-day operational support to PAS agents and assist management with workload coordination, quality, and customer service.

In this contingent position, you will guide scheduling procedures, monitor daily staffing, support training, and ensure compliance with DHA, DHN-IP, and MTF procedures while delivering reliable support.

Qualifications

High school diploma or equivalent.
2+ years in healthcare scheduling or related support.
Familiarity with PAS procedures and appointment scheduling.
Able to pass a background check.

Responsibilities

Provide guidance and support to PAS agents on scheduling procedures and business rules.
Monitor daily workload and assist with staffing and queue management.
Support quality monitoring and identify training or performance needs.
Assist with escalated beneficiary and clinic issues.
Ensure agents follow DHA, DHN-IP, and MTF procedures.
Assist management with reports, corrective actions, and operational updates.
Serve as a point of contact for agents during daily operations.
Perform additional duties as needed.