PartTime Hotel Front Desk Attendant

TRYP by Wyndham Pittsburgh/Lawrenceville; Pittsburgh (Allegheny County); On-site; USD 20,664 - 22,041; Part time

Job summary

TRYP by Wyndham Pittsburgh/Lawrenceville is looking for an enthusiastic hotel front desk agent to join our guest services team. In this role, you will welcome guests, manage accounts, and field complaints to ensure an excellent experience.

You will need strong communication skills and a passion for customer service, along with experience in the hotel industry. The position offers a pay range of $15 - $16 hourly, so apply today if you're ready to make a difference!

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Well-versed in taking telephone calls and handling stressful situations.
• Excellent time management, interpersonal, and organizational skills.

Responsibilities

• Mitigate customer complaints as needed.
• Connect with housekeeping to ensure guest accommodations are ready.
• Ensure guest account information is accurate and up-to-date.
• Handle incoming bookings and inquiries about room rates and amenities.
• Give each guest a warm welcome and manage check-in/check-out.

Skills

Customer service skills

Communication skills

Time management

Organizational skills

Interpersonal skills

Education

High school graduate or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems

Compensation

$15 - $16 hourly