Parts Specilist

Heavy Machines

Covington (GA)

On-site

USD 38,000 - 48,000

Full time

3 days ago

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Qualifications

Basic knowledge of all equipment sold by Heavy Machines.
Able to use all reference manuals.
Excellent organizational and time management skills; able to handle deadlines.
Excellent customer service skills including conflict resolution.
Strong computer skills.
Team player with cooperative attitude.
Assist with special projects as directed by Customer Service Manager.
High school diploma or GED.
Minimum 2 years experience in parts and/or service background.
Preference for heavy truck parts and service background.
Forklift experience.
Valid driver’s license is a plus.

Responsibilities

Answer phone calls and assist walk-in customers promptly and courteously.
Research parts from the manufacturers' parts manual to assist customers.
Prepare parts quotes.
Enter orders in the computer.
Set up new customers in the computer.
Suggest sales to meet total customer needs and ensure customer service.
Assist mechanics with parts diagrams and parts identification.
Post parts to work orders from parts warehouse and service techs.
Process orders in a timely manner to support mechanics.
Physically pull parts for customers and help put away stock.
Understand the computer parts system and pricing, cost, and freight implications.
Utilize inventory to reduce surplus and identify incorrect orders for returns.
Ensure customer part requirements are on order if not in stock.
Other duties as assigned.

Skills

Customer service

Organization

Time management

Conflict resolution

Computer skills

Teamwork

Stress management

Equipment knowledge

Forklift operation

Education

High school diploma or GED

Tools

Parts manuals

Reference manuals

Job description

Job Details: Job Location: Heavy Machines LLC Covington - Covington, GA, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: Up to 50% , Job Shift: Day, Job Category: General Business,

Answer parts telephone calls and wait on walk in customers promptly and courteously
Assist customers by researching parts from the manufactures parts manual
Prepare parts quotes
Enter orders in the computer
Coordinate setting up new customers in the computer
Ensure customer service by suggested sales to meet the total customer needs
Assist mechanics with parts diagrams and identifying parts accurately
Post parts to work orders from the parts warehouse and service techs
Support the mechanics by processing orders in a timely manner
Physically pull parts for customers and assist in putting away stock
Understand the computer parts system and how parts are affected by various transactions
Ensure orders are processed with current pricing, cost and freight
Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
Ensure customer part requirements are on order if not in stock
Other duties as assigned.

Qualifications:

Must have a basic knowledge of all equipment sold by Heavy Machines
Must be able to use all reference manuals
Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
Excellent customer service skills to include conflict resolution is required
Strong computer skills
Must be a Team Player
Able to assist with special projects as directed by Customer Service Manager
High school diploma or GED equivalent
Minimum of 2 years experience working in a parts and/or service background
Preference given to candidates with a heavy truck parts and service background
Forklift experience
Valid Drivers License is a plus