Parts & Service Specialist - Heavy Machinery

Heavy Machines Inc; Covington (GA); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Heavy Machines Inc. is seeking a parts/customer service associate to answer calls, assist walk-in customers, research parts, prepare quotes, and enter orders in the system. You will coordinate new customer setup and support mechanics with diagrams and parts identification.

The role requires strong computer skills, knowledge of equipment sold by Heavy Machines, and the ability to manage time and stay organized under deadlines. Forklift experience and a valid driver’s license are a plus.

Formación

• Must have basic knowledge of all equipment sold by Heavy Machines.
• Excellent organizational and time management skills.
• Strong customer service skills including conflict resolution.

Responsabilidades

• Answer telephone calls and wait on walk in customers promptly and courteously.
• Assist customers by researching parts from the manufacturers parts manual.
• Prepare parts quotes and enter orders in the computer.
• Coordinate setting up new customers in the computer.
• Ensure customer service by suggested sales to meet the total customer needs.
• Assist mechanics with parts diagrams and identifying parts accurately.
• Post parts to work orders from the parts warehouse and service techs.
• Support the mechanics by processing orders in a timely manner.
• Physically pull parts for customers and assist in putting away stock.
• Understand the computer parts system and how parts are affected by various transactions.
• Ensure orders are processed with current pricing, cost and freight.
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned.
• Ensure customer part requirements are on order if not in stock.
• Other duties as assigned.

Conocimientos

Customer service

Communication

Organization

Time management

Team player

Conflict resolution

Stress management

Basic computer skills

Educación

High school diploma or GED

Herramientas

ERP/inventory software

Descripción del empleo

Heavy Machines Inc. is seeking a parts/customer service associate to answer calls, assist walk-in customers, research parts, prepare quotes, and enter orders in the system. You will coordinate new customer setup and support mechanics with diagrams and parts identification.

The role requires strong computer skills, knowledge of equipment sold by Heavy Machines, and the ability to manage time and stay organized under deadlines. Forklift experience and a valid driver’s license are a plus.