Parts Specialist

Heavy Machines Inc; Alabama; On-site; USD 40,000 - 50,000; Full time

Job summary

Heavy Machines Inc. is seeking a parts specialist to serve customers by researching parts from manuals, preparing quotes, and entering orders into the system.

You will coordinate new customer setup, suggest sales to meet needs, and assist mechanics with diagrams while ensuring accurate pricing and timely processing. Ideal candidates have 2+ years in parts/service, strong computer skills, and the ability to handle deadlines with excellent customer service and teamwork.

Qualifications

• Must have a basic knowledge of all equipment sold by Heavy Machines.
• Excellent organizational and time management skills.
• Ability to handle deadlines and stress.

Responsibilities

• Answer telephone calls and assist walk-in customers promptly and courteously.
• Research parts from manufacturers' parts manuals to assist customers.
• Prepare parts quotes and enter orders in the computer system.
• Coordinate setting up new customers in the computer system.
• Ensure customer service by suggesting sales to meet total needs.
• Assist mechanics with parts diagrams and identifying parts accurately.
• Post parts to work orders from the parts warehouse and service techs.
• Support the mechanics by processing orders timely.
• Pull parts for customers and assist in stocking.
• Understand the computer parts system and pricing impacts.
• Ensure orders have current pricing, cost, and freight.
• Utilize inventory to reduce surplus and correct misorders.
• On-order customer requirements if not in stock.
• Other duties as assigned by Customer Service Manager.

Skills

Customer service

Parts background

Computer skills

Team player

Conflict resolution

Forklift experience

Education

High school diploma or GED

Job description

Answer parts telephone calls and wait on walk in customers promptly and courteouslyAssist customers by researching parts from the manufactures parts manualPrepare parts quotesEnter orders in the computerCoordinate setting up new customers in the computerEnsure customer service by suggested sales to meet the total customer needsAssist mechanics with parts diagrams and identifying parts accuratelyPost parts to work orders from the parts warehouse and service techsSupport the mechanics by processing orders in a timely mannerPhysically pull parts for customers and assist in putting away stockUnderstand the computer parts system and how parts are affected by various transactionsEnsure orders are processed with current pricing, cost and freightUtilize company inventory to reduce surplus and identify incorrectly ordered parts to be returnedEnsure customer part requirements are on order if not in stockOther duties as assigned.Must have a basic knowledge of all equipment sold by Heavy MachinesMust be able to use all reference manualsExcellent organizational and time management skills. Ability to handle stress associated with dealing with deadlinesExcellent customer service skills to include conflict resolution is requiredStrong computer skillsMust be a Team PlayerAble to assist with special projects as directed by Customer Service ManagerHigh school diploma or GED equivalentMinimum of 2 years experience working in a parts and/or service backgroundPreference given to candidates with a heavy truck parts and service backgroundForklift experienceValid Drivers License is a plus