Parts Specilist

Heavy Machines Inc; Covington (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Heavy Machines Inc. is seeking a parts/customer service associate to answer calls, assist walk-in customers, research parts, prepare quotes, and enter orders in the system. You will coordinate new customer setup and support mechanics with diagrams and parts identification.

The role requires strong computer skills, knowledge of equipment sold by Heavy Machines, and the ability to manage time and stay organized under deadlines. Forklift experience and a valid driver’s license are a plus.

Qualifications

• Must have basic knowledge of all equipment sold by Heavy Machines.
• Excellent organizational and time management skills.
• Strong customer service skills including conflict resolution.

Responsibilities

• Answer telephone calls and wait on walk in customers promptly and courteously.
• Assist customers by researching parts from the manufacturers parts manual.
• Prepare parts quotes and enter orders in the computer.
• Coordinate setting up new customers in the computer.
• Ensure customer service by suggested sales to meet the total customer needs.
• Assist mechanics with parts diagrams and identifying parts accurately.
• Post parts to work orders from the parts warehouse and service techs.
• Support the mechanics by processing orders in a timely manner.
• Physically pull parts for customers and assist in putting away stock.
• Understand the computer parts system and how parts are affected by various transactions.
• Ensure orders are processed with current pricing, cost and freight.
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned.
• Ensure customer part requirements are on order if not in stock.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Time management

Team player

Conflict resolution

Stress management

Basic computer skills

Education

High school diploma or GED

Tools

ERP/inventory software

Job description

Answer parts telephone calls and wait on walk in customers promptly and courteouslyAssist customers by researching parts from the manufactures parts manualPrepare parts quotesEnter orders in the computerCoordinate setting up new customers in the computerEnsure customer service by suggested sales to meet the total customer needsAssist mechanics with parts diagrams and identifying parts accuratelyPost parts to work orders from the parts warehouse and service techsSupport the mechanics by processing orders in a timely mannerPhysically pull parts for customers and assist in putting away stockUnderstand the computer parts system and how parts are affected by various transactionsEnsure orders are processed with current pricing, cost and freightUtilize company inventory to reduce surplus and identify incorrectly ordered parts to be returnedEnsure customer part requirements are on order if not in stockOther duties as assigned.Must have a basic knowledge of all equipment sold by Heavy MachinesMust be able to use all reference manualsExcellent organizational and time management skills. Ability to handle stress associated with dealing with deadlinesExcellent customer service skills to include conflict resolution is requiredStrong computer skillsMust be a Team PlayerAble to assist with special projects as directed by Customer Service ManagerHigh school diploma or GED equivalentMinimum of 2 years experience working in a parts and/or service backgroundPreference given to candidates with a heavy truck parts and service backgroundForklift experienceValid Drivers License is a plus