Parts Specialist

Atlas Copco; West Springfield (MA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Atlas Copco is seeking a proactive order administration specialist to support parts sales for our compressors in the West Springfield, MA area. You will handle customer inquiries, process orders, and coordinate shipments, while maintaining a high standard of service.

In this hybrid role, you will balance remote work with on-site collaboration, ensuring timely delivery updates and accurate order status communications to customers and internal teams.

Qualifications

• 3-5 years in customer service or sales.
• Excellent interpersonal skills.
• Organized and self-starting.
• Ability to identify parts and assist troubleshooting.

Responsibilities

• Handle parts sales and support for Atlas Copco Compressors in an assigned region.
• Assist customers in parts identification, troubleshooting, and order expedition via phone, fax, and email.
• Enter and edit sales orders to meet customer demands.
• Provide regular updates to customers regarding orders and delivery dates.
• Coordinate order releases, receipts, and shipments.
• Maintain a professional image to customers and uphold Atlas Copco standards.
• Perform other duties as assigned.

Skills

Interpersonal skills

Self-starter

Organized

CS/Sales exp

Job description

Your role

Mission

Order administration and parts procurement to meet customer demands.

Roles and Responsibilities

• Responsible for parts sales and support for Atlas Copco Compressors in an assigned region.
• Assist customers in parts identification, troubleshooting, and order expedition via phone, fax, and email.
• Handle incoming orders, including entry and maintaining/editing sales orders to meet customer demands.
• Provide regular updates to customers regarding orders, including delivery dates and/or any changes in the status of the order.
• Must be willing to prospect Lost Boys over the phone and proactively generate part sales with existing customer base.
• Proactive lead generation will be required. Coordinate order releases, receipts, and shipments.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

Skills and experience

• Good Interpersonal Skills, with ability to create good contacts at all levels.
• Must be a self-starting individual, able to receive a mission and generate necessary actions to achieve the mission.
• Must be very organized with positive attitude.
• 3-5 years in customer service or sales.

In return, we offer

What you can expect from us?

Drive your Career, Explore Opportunities, Realize your Passion. Choose your career with us!

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental Insurance/ Vision insurance
• Paid time off

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at ourWest Springfield, MA office.

Contact information

Talent Acquisition Team: Sowmya Prativadi