Parts Specialist: Customer Care, Ordering & Inventory

Herc-U-Lift, Inc.; Minneapolis (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurances

Paid time off and holidays

401(k) with match

Job summary

Herc-U-Lift, Inc. in Maple Plain, MN seeks a Parts Specialist to provide front-line customer service in parts ordering functions. You will assist customers and technicians, look up parts data, and enter orders to ensure accurate fulfillment.

The role emphasizes strong communication, multi-tasking, and precise record keeping, supporting inventory control, quotes, and shipping coordination at a busy parts counter.

Qualifications

• High school diploma or GED required.
• Prior customer support experience preferred.
• Prior parts industry experience preferred.
• Ability to lift up to 100 lbs.

Responsibilities

• Build relationships with customer accounts through open communication.
• Provide exceptional customer service to increase sales by phone, email, and in person.
• Identify correct items and look up data for customer requests.
• Process purchases orders and returns per policy.
• Manage inventory and assist with quotes.
• Operate shipping software for daily shipments.
• Maintain detailed records of interactions.
• Collaborate with colleagues as needed.

Skills

Excellent communication

Phone handling

Customer support

Multi-tasking

Detail-oriented

Microsoft Office

Record keeping

Independence

Relationship building

Education

High school diploma or GED

Tools

UPS shipping software

FedEx shipping software

Speedee shipping software

Job description

Herc-U-Lift, Inc. in Maple Plain, MN seeks a Parts Specialist to provide front-line customer service in parts ordering functions. You will assist customers and technicians, look up parts data, and enter orders to ensure accurate fulfillment.

The role emphasizes strong communication, multi-tasking, and precise record keeping, supporting inventory control, quotes, and shipping coordination at a busy parts counter.