Parts Specialist

National Lift Truck, Inc.; Franklin Park (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

National Lift Truck, Inc. in Franklin Park, IL, is seeking a Parts Specialist to manage the parts department effectively. This role involves processing orders, ensuring timely fulfillment, and maintaining customer service excellence. The ideal candidate will possess strong technical equipment knowledge and experience in material handling. Additional skills in MS Office and ERP software are beneficial. Join a company with 70 years of industry experience and contribute to our commitment to delivering reliable solutions.

Qualifications

• High school diploma or equivalent required.
• Previous experience with material handling equipment preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Manage and coordinate all aspects of the parts department.
• Receive and process parts orders from customers.
• Maintain contact with vendors and customers for order fulfillment.
• Participate in inventory management.

Skills

Customer service skills

Technical knowledge of equipment components

Proficiency in computer software

Detail-oriented

Organization skills

Strategic thinking

Education

High school diploma or equivalent

Tools

MS Office

ERP software (Irium is a plus)

Job description

National Lift Truck, Inc. is a family-owned material handling equipment sales, service, and rental provider with 70 years of experience in the industry. From warehouses and distribution centers to construction sites, rail yards, and commercial businesses, our customers depend on us to deliver reliable equipment, expert service, and comprehensive solutions to best support their operations.

Job Description

The Parts Specialist has a key role in our organization, responsible for managing and coordinating all aspects of National Lift Truck’s parts department. This position requires strong technical knowledge of equipment components, exceptional customer service skills, and a focus on efficient parts management.

Duties & Responsibilities

• Receive and process parts orders from both internal and external customers on the phone, through help desk software, email, and at the counter.
• Conduct research, read catalogs, manuals, and computer displays to determine correct replacement parts for our rental fleet and customer needs.
• Maintain extensive phone and email contact with vendors, customers, and technicians to ensure timely order fulfillment.
• Pick parts and supplies to fill customer and technician orders.
• Process returns from customers and technicians.
• Check on back-ordered parts and communicate status accordingly to expedite orders.
• Participate in parts department inventory management.
• Any, and all duties assigned.

Qualifications & Skills

• High school diploma or equivalent.
• Previous experience with material handling equipment is preferred but not required.
• Must be comfortable working both independently, as well as in a team environment.
• Excellent interpersonal and customer service skills.
• Proficiency in computer software, including MS Office, and ERP software (Irium is a plus).
• Detail-oriented with excellent organization and time management skills.
• Strategic thinking and problem-solving skills.
• Knowledge of safety regulations and quality standards in parts management is a plus.
• Office and warehouse/shop setting

Physical Requirements

• Frequent walking in the shop and offices.

We are always looking for great talent! If you’re interested in joining the National Lift Truck team but don’t see an open position that fits your skills and experience, please Contact Us .