Parts Specialist (Maple Plain, MN)

Herc-U-Lift, Inc.; Minneapolis (MN); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurances

Paid time off and holidays

401(k) with match

Résumé du poste

Herc-U-Lift, Inc. in Maple Plain, MN seeks a Parts Specialist to provide front-line customer service in parts ordering functions. You will assist customers and technicians, look up parts data, and enter orders to ensure accurate fulfillment.

The role emphasizes strong communication, multi-tasking, and precise record keeping, supporting inventory control, quotes, and shipping coordination at a busy parts counter.

Qualifications

• High school diploma or GED required.
• Prior customer support experience preferred.
• Prior parts industry experience preferred.
• Ability to lift up to 100 lbs.

Responsabilités

• Build relationships with customer accounts through open communication.
• Provide exceptional customer service to increase sales by phone, email, and in person.
• Identify correct items and look up data for customer requests.
• Process purchases orders and returns per policy.
• Manage inventory and assist with quotes.
• Operate shipping software for daily shipments.
• Maintain detailed records of interactions.
• Collaborate with colleagues as needed.

Connaissances

Excellent communication

Phone handling

Customer support

Multi-tasking

Detail-oriented

Microsoft Office

Record keeping

Independence

Relationship building

Formation

High school diploma or GED

Outils

UPS shipping software

FedEx shipping software

Speedee shipping software

Description du poste

Job Summary:

We're looking for dedicated Parts Specialists to join Herc-U-lift's HQ- Maple Plain, MN team of experienced professionals!

Parts Specialists are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry. Provide outstanding customer service and assist customers in finding the best possible parts for their needs.

Duties/Responsibilities:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide exceptional customer service to all customers with the goal of increasing sales through phone, email, and face to face interactions.
• Assist customers and technicians by looking up and identifying the correct items needed per request.
• Check with local vendors to ensure parts are being located with the highest degree of accuracy
• Offer customer service and phone support to all customers and technicians.
• Create and submit Purchase Orders for needed items.
• Greeting customers as they enter the parts counter and providing them assistance with their needs.
• Understand all vendor purchasing procedures and policies.
• Issue, monitor, and process parts returns. Issue credits based on company policies.
• Billing invoices as well as processing the transactions via card, check or cash.
• Assist with inventory control.
• Assist in the creation of customers' sales and work order quotes.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Aid in the processing of all daily incoming and outgoing shipments. Will be required to use UPS, Speedee, and FedEx shipping software.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills.
• Strong phone contact handling skills and active listening.
• Proven customer support experience.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and well organized.
• Proficient in use of Microsoft Office programs.
• Ability to process and keep accurate records.
• Ability to work independently and efficiently.
• Ability to build strong customer relationships.

Education and Experience:

• High school diploma, GED or equivalent experience.
• Prior customer support experience.
• Prior industry experience preferred.
• Previous parts experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift or carry up to 100 lbs.

Benefits:

• Medical (and FSA/HSA plans), dental and vision insurances.
• Paid time off and holidays.
• Company paid basic life insurance.
• Supplemental term life insurance.
• 401(k) with match.
• Short- and long-term disability.
• Group accident and critical illness insurance.
• Safety glasses and boot program.
• Tuition reimbursement and in-house training.

Herc-U-Lift, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.