Heavy Machinery Parts Specialist

Herc-U-Lift, Inc.; Des Moines (IA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Dental and vision insurance

Job summary

Herc-U-Lift, Inc. in Des Moines, IA is seeking a dedicated Parts Specialist focused on heavy machinery. You will assist customers, take parts orders, research data for correct parts, and perform data entry to provide solutions.

Responsibilities include building client relationships, processing orders, managing vendor communications, and supporting inventory with accurate records. A strong service mindset and attention to detail are essential.

Qualifications

• High school diploma or GED required.
• Prior customer support experience.
• Experience with heavy machinery (Trackmobile, Agriculture and Construction).
• Familiar with diesel engines.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide exceptional customer service to all customers with the goal of increasing sales through phone, email, and face to face interactions.
• Assist customers and technicians by looking up and identifying the correct items needed per request.
• Check with local vendors to ensure parts are being located with the highest degree of accuracy
• Offer customer service and phone support to all customers and technicians.
• Create and submit Purchase Orders for needed items.
• Greeting customers as they enter the parts counter and providing them assistance with their needs.
• Understand all vendor purchasing procedures and policies.
• Issue, monitor, and process parts returns. Issue credits based on company policies.
• Billing invoices as well as processing the transactions via card, check or cash.
• Assist with inventory control.
• Assist in the creation of customers’ sales and work order quotes.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Aid in the processing of all daily incoming and outgoing shipments. Will be required to use UPS, Speedee, and FedEx shipping software.
• Performs other related duties as assigned.

Skills

Customer service

Excellent communication

Active listening

Multi-tasking

Attention to detail

Data entry

Industry experience with heavyMachines

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Herc-U-Lift, Inc. in Des Moines, IA is seeking a dedicated Parts Specialist focused on heavy machinery. You will assist customers, take parts orders, research data for correct parts, and perform data entry to provide solutions.

Responsibilities include building client relationships, processing orders, managing vendor communications, and supporting inventory with accurate records. A strong service mindset and attention to detail are essential.