Heavy Machinery Parts Specialist – Customer-Focused

Herc-U-Lift, Inc.; Des Moines (IA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

401(k) with match

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Herc-U-Lift, Inc. in Des Moines, IA is seeking a Parts Specialist focused on heavy machinery to join our Des Moines team. You will handle parts orders, assist customers and technicians, look up parts, search vendor catalogs, and process purchases while maintaining accurate records and delivering outstanding service.

This role requires strong communication, multitasking, and knowledge of heavy equipment parts. Familiarity with diesel engines is a plus and on-site work in Des Moines is expected.

Qualifications

• Excellent communication skills.
• Proven customer support experience.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to detail and well organized.
• Proficient in use of Microsoft Office programs.
• Ability to process and keep accurate records.
• Ability to work independently and efficiently.
• Ability to build strong customer relationships.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide exceptional customer service to all customers with the goal of increasing sales through phone, email, and face to face interactions.
• Assist customers and technicians by looking up and identifying the correct items needed per request.
• Check with local vendors to ensure parts are being located with the highest degree of accuracy
• Offer customer service and phone support to all customers and technicians.
• Create and submit Purchase Orders for needed items.
• Greeting customers as they enter the parts counter and providing them assistance with their needs.
• Understand all vendor purchasing procedures and policies.
• Issue, monitor, and process parts returns. Issue credits based on company policies.
• Billing invoices as well as processing the transactions via card, check or cash.
• Assist with inventory control.
• Assist in the creation of customers’ sales and work order quotes.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Aid in the processing of all daily incoming and outgoing shipments. Will be required to use UPS, Speedee, and FedEx shipping software.
• Performs other related duties as assigned.

Skills

Communication skills

Customer service

Microsoft Office

Time management

Detail oriented

Independent worker

Relationship building

Education

High school diploma or equivalent

Tools

Shipping software (UPS/Speedee/FedEx)

Job description

Herc-U-Lift, Inc. in Des Moines, IA is seeking a Parts Specialist focused on heavy machinery to join our Des Moines team. You will handle parts orders, assist customers and technicians, look up parts, search vendor catalogs, and process purchases while maintaining accurate records and delivering outstanding service.

This role requires strong communication, multitasking, and knowledge of heavy equipment parts. Familiarity with diesel engines is a plus and on-site work in Des Moines is expected.