Parts Specialist: Bilingual Customer & Parts Expert

O'Reilly Auto Parts; Lambertville (MI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to provide top-tier service to retail and installer customers. You will greet customers, assist with merchandise selection, and support management with daily tasks. Bilingual candidates are encouraged to apply and training will cover company policies and sales programs.

You will handle cash and credit transactions, process returns, and resolve customer issues. Duties include stocking, image updates, and assisting with routine service on automotive

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced retail environment.
• Familiar with automotive parts, cataloging, and related sales experience.
• Fluency in multiple languages (Spanish is highly desired).
• Experience with store POS and cash handling preferred.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote and follow customer service programs and policies.
• Assist professional customers and support store management as needed.
• Handle cash, checks, credit card transactions, exchanges and returns per policy.
• Address and resolve customer complaints in a friendly manner.
• Maintain stock, planogram updates, and store cleanliness.

Skills

Customer service

Multitasking

Bilingual (Spanish)

Cash handling

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts seeks a Parts Specialist to provide top-tier service to retail and installer customers. You will greet customers, assist with merchandise selection, and support management with daily tasks. Bilingual candidates are encouraged to apply and training will cover company policies and sales programs.

You will handle cash and credit transactions, process returns, and resolve customer issues. Duties include stocking, image updates, and assisting with routine service on automotive