Parts Specialist - Customer Service & Auto Parts Expert

O'Reilly Auto Parts; Houghton (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide retail and installer customers with a high level of service and to support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

The role includes greeting customers, assisting with merchandise selection, processing payments, handling exchanges/returns, and performing daily store tasks such as stocking, planogram updates, and basic service actions.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Answer store phone calls per policy, lookup parts, quote prices, recommend items, and offer Low-Price Guarantee.
• Maintain and secure cash drawer, process cash, checks, and credit cards.

Skills

Customer service

Multitasking

Cash handling

Tools

Cash register

Credit card processing

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide retail and installer customers with a high level of service and to support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

The role includes greeting customers, assisting with merchandise selection, processing payments, handling exchanges/returns, and performing daily store tasks such as stocking, planogram updates, and basic service actions.