Parts Specialist

O'Reilly Auto Parts; Jackson (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading company in automotive retail is seeking a Parts Specialist in Jackson, MS. This role involves providing excellent customer service, assisting with store operations, and maintaining cash transactions. Ideal candidates will have strong customer service skills, knowledge of automotive parts, and the ability to multitask effectively.

Benefits

Competitive wages

Benefits

Opportunities for career advancement

Qualifications

• Excellent customer service skills required.
• Knowledge of automotive parts and systems desired.
• Fluency in multiple languages, especially Spanish, is a plus.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily store operations including cash handling and customer complaints.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer service skills

Ability to multitask

Ability to match alphanumeric sequences

Education

ASE certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit, following company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily store operations such as freight receival, stocking, cleaning, and planogram updates.
10. Perform in-store services like installing wipers, testing batteries, and scanning vehicle trouble codes, where legal.
11. Drive a delivery vehicle as needed, provided driving records meet eligibility requirements.
12. Perform other duties as assigned.

Skills and Qualifications

Required:

• Ability to quickly match alphanumeric sequences.
• Excellent customer service skills.
• Ability to multitask effectively.

Desired:

• Knowledge of automotive parts and systems.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Additional Information

O'Reilly Auto Parts offers competitive wages, benefits, and opportunities for career advancement. We are an equal opportunity employer and accommodate qualified individuals with disabilities.