Parts Specialist

O'Reilly Auto Parts; Jackson (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Parts Specialist to support store management and enhance customer service. This entry-level position involves supervising team members, managing customer interactions, and ensuring operational excellence. Ideal candidates will possess strong communication skills and a background in retail, particularly in auto parts. Join a company that values career growth and offers a comprehensive benefits package.

Benefits

Competitive wages and paid time off

Stock purchase plan & 401k with employer contributions

Medical, dental, vision insurance, and FSA

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Strong communication skills required.
• Retail sales experience preferred, especially in auto parts.
• Multilingual abilities, especially in Spanish, are highly desired.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels and ensure adherence to policies.
• Handle customer returns and exchanges efficiently.

Skills

Communication

Customer Service

Multilingual

Education

RSS Certification

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

Job Overview

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role also involves shift management responsibilities in the absence of the Store or Assistant Manager.

Essential Job Functions

1. Lead store team members in providing excellent customer service.
2. Supervise customer service levels in the retail showroom, ensuring team members follow customer service programs.
3. Answer telephone calls according to company policy.
4. Process online orders, store transfers, and special orders promptly, contacting customers as needed.
5. Handle retail customer returns and exchanges efficiently and friendly.
6. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
7. Communicate Zipline messages and delegate merchandising tasks.
8. Ensure adherence to work schedules, clocking policies, and perform opening/closing duties, including securing the store and handling deposits.
9. Perform other duties as assigned.

Skills, Education, and Experience

Required: Strong communication skills, ability to obtain RSS Certification.

Desired: Retail sales experience (preferably in auto parts), automotive knowledge, ASE Certification, multilingual abilities (Spanish highly desired).

Company Overview

O'Reilly Auto Parts offers a proven growth record, stability, and promotes from within. We support your career development and offer a comprehensive benefits package.

Compensation & Benefits

• Competitive wages and paid time off
• Stock purchase plan & 401k with employer contributions
• Medical, dental, vision insurance, and FSA
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

Additional Information

O'Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected statuses. Reasonable accommodations are available for qualified individuals with disabilities. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail