Parts Specialist

O'Reilly Auto Parts; Folsom (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading company as a Parts Specialist, where you'll provide exceptional service to retail and installer customers. Your role includes assisting customers, managing transactions, and performing operational tasks. O'Reilly Auto Parts values growth and encourages career development within the organization.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.

Responsibilities

• Assist customers in selecting merchandise and provide excellent service.
• Handle cash transactions and maintain the cash drawer.
• Perform operational tasks like inventory counts and merchandise returns.

Skills

Customer Service

Multitasking

Education

ASE certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker, planogram updates, freight receival, shelf stocking, fronting, facing, cleaning, etc.
10. Perform operational tasks like merchandise returns, stock adjustments, inventory counts, etc.
11. Operate store test equipment after training and meeting requirements.
12. Perform in-store services for customers where permitted by law, such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, provided driving record meets eligibility.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Handle multiple tasks, managing customers on the phone and in-store simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, encouraging employees to develop their careers within the organization.