Parts Specialist

O'Reilly Auto Parts; Oakdale (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to deliver exceptional customer service and support store management. The role involves assisting customers, processing transactions, and performing various operational tasks. Ideal candidates will have strong customer service skills and knowledge of automotive parts, with opportunities for career advancement.

Benefits

Competitive wages

Paid time off

Stock purchase plans

401k

Insurance options

Health programs

Educational assistance

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Responsibilities

• Provide excellent service to customers and assist with merchandise selection.
• Process transactions accurately and resolve customer complaints.
• Assist with daily store tasks and operational duties.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

Get AI-powered advice on this job and more exclusive features.

Job Overview

The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in accomplishing assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store, answering calls per company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions accurately.
7. Process exchanges and returns for credit, in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily tasks such as freight receival, stocking shelves, fronting, facing, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment after training and meeting requirements.
12. Perform in-store services (where legal), such as installing wipers, testing batteries, scanning vehicle codes, etc.
13. Drive a delivery vehicle when needed, meeting driving eligibility requirements.
14. Perform other duties as assigned.

Skills, Education, and Experience

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Desired:

• Knowledge of automotive parts, cataloging, and sales/service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Company Overview and Benefits

O’Reilly Auto Parts offers a proven track record of growth and stability, with career advancement opportunities. Benefits include competitive wages, paid time off, stock purchase plans, 401k, insurance options, health programs, educational assistance, and more.

Equal Opportunity Employment

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Qualified individuals with disabilities may request accommodations during the application process by contacting [e-mail] or calling 417-862-2674, ext. 68901.