Parts Procurement Specialist

Brasseler USA Inc.; Wisconsin; Remote; USD 36,000 - 51,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Parts Procurement Specialist to support parts order processing and customer inquiries. This remote position requires strong customer service skills and the ability to multitask effectively. The ideal candidate will have experience in parts procurement and excellent communication skills.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Income Protection

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• Typically 2 or more years of related experience.
• Ability to handle a high call volume.
• Experience with complex issues and reading schematics.

Responsibilities

• Process all parts orders and handle inquiries.
• Communicate with customers regarding order status.
• Expedite priority part shipments.

Skills

Customer service orientation

Interpersonal communication

Attention to detail

Ability to multitask

Education

High School education

Bachelor’s degree preferred

Job description

Parts Procurement Specialist page is loaded

Parts Procurement Specialist

Apply remote type Work from Home locations Wisconsin - Remote time type Full time posted on Posted 2 Days Ago job requisition id R129770

JOB OVERVIEW:

This position is responsible for supporting the processing of all parts orders for our customers, Field Sales Consultants, as well as follow-up on orders placed by our Equipment Service Technicians. It includes processing in-transit requests for parts stocked in our WCS warehouses or placing drop ship orders from our vendors for non-stocked items. Ability to multitask and handle a high call volume is essential. TSM will also be responsible to follow up on open Return Materials Authorization (RMA) and help facilitate return authorizations through our vendors.

KEY RESPONSIBILITIES:

• Responsible for processing all parts orders
  • Enters, updates and retrieves information through various computer systems
  • Handles part inquiries, including questions, concerns and searches.
  • Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
  • Communicates with both internal and external customers regarding the status of parts orders through phone and email.
  • Expedite priority part shipments and follows up with suppliers to verify delivery.
  • Answer general questions from customers about equipment and service.
• Obtain, update and maintain RMA’s from vendors to facilitate warranty returns.
• Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
• Work with Vendor Tech Services to help identify correct parts.
• Participate in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
• Ability to multitask utilizing multiple computer systems
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to handle a high call volume

GENERAL SKILLS & COMPETENCIES:

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required

MINIMUM WORK EXPERIENCE:

Typically 2 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

The posted range for this position is $36,406-$50,059, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

About Us

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York,nearly

30 miles fromMelville, New York, whereour corporate headquarters

resides today.In the depths of the Great

Depression,Henry and his wife Esther made a bold bet on their futureall while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is nowa Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our foundingwe have stayed true to Henry and Esther’s values which has allowed ustoevolve, expand, and grow our Company.Now servingmore than1 millioncustomers in 33 countries and

territories,the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members,who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish byproviding a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matterthe role you are seeking, we encourage you to comebe a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers , as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below withthe type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

It is important to us to offer different types of work arrangements. Please see the types we offer below:

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.