Parts Specialist - ERP & Customer Solutions

Equipment Depot Inc.; Longview (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Equipment Depot Inc. is seeking a Parts Counter Associate to identify parts needs, quote prices, and process orders across branches. The role emphasizes accurate catalog lookups, order entry, and stock control in a dynamic environment.

The position requires 1–2 years of related experience, a High School diploma or GED, and ERP experience preferred. Strong customer service and attention to detail are essential for success in this role.

Qualifications

• Education: High School Graduate or General Education Degree (GED).
• Experience: One to two years of related experience.
• Computer Skills: ERP experience preferred.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Prepare parts for internal transfer between branches.

Skills

Customer service

Stock management

Attention to detail

Education

High School Diploma or GED

Tools

ERP system

Job description

Equipment Depot Inc. is seeking a Parts Counter Associate to identify parts needs, quote prices, and process orders across branches. The role emphasizes accurate catalog lookups, order entry, and stock control in a dynamic environment.

The position requires 1–2 years of related experience, a High School diploma or GED, and ERP experience preferred. Strong customer service and attention to detail are essential for success in this role.