Parts & Inventory Specialist: Customer Solutions

Equipment Depot, Inc.; Waco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Equipment Depot, Inc. in Waco, TX is seeking a Full-Time Parts Associate to identify customer needs and provide solutions that drive profitability through excellent service and total customer satisfaction.

The role emphasizes accurate parts lookup, order processing, stock control, and effective communication with customers and teammates. Responsibilities include reading catalogs, determining replacement parts, handling telephone orders, filling shelves, processing payments, taking inventory,

Qualifications

• High School Diploma or GED required.
• One to two years of related experience.
• ERP experience preferred.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required based on inspections of old parts, customer requests, or descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts to determine whether similar parts may be machined to required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.

Education

High School Diploma or GED

Tools

ERP experience

Job description

Equipment Depot, Inc. in Waco, TX is seeking a Full-Time Parts Associate to identify customer needs and provide solutions that drive profitability through excellent service and total customer satisfaction.

The role emphasizes accurate parts lookup, order processing, stock control, and effective communication with customers and teammates. Responsibilities include reading catalogs, determining replacement parts, handling telephone orders, filling shelves, processing payments, taking inventory,