Parts & Service Support Specialist

Guzzler Manufacturing; Streator (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Guzzler Manufacturing is seeking a detail-oriented team member for a on-site role in Illinois. The position focuses on handling customer and vendor inquiries, processing orders, and maintaining accurate records. Candidates should have a high school diploma or GED and strong communication skills.

The role involves telephone and in-person interactions, basic data entry, and inventory support, with physical tasks including lifting up to 40 lbs. Prior related experience is preferred.

Qualifications

• High school diploma or GED.
• Strong computer and data entry skills.
• Good verbal and written communication skills.
• Strong organizational, problem solving and time-management skills.
• Ability to lift 40 lbs.
• 1+ years of related work experience preferred.

Responsibilities

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and/or maintain customer and vendor relationships through consistent customer service and follow through.
• Assist customers and vendors in person and by phone to address requirements and prevent escalation.
• Enter orders, check status, and manage invoices and special requests.
• Communicate sales, promotions and new products when assisting customers.
• Pick, pack and ship parts and other items as required.
• Move material to appropriate areas and document procedures.
• Maintain inventory levels using the appropriate software or systems.
• Notify Location Manager of inventory shortages or discrepancies.

Skills

Data entry

Verbal and written communication

Organizational skills

Problem solving

Time management

Physical ability (lift 40 lbs)

Education

High school diploma or GED

Job description

Guzzler Manufacturing is seeking a detail-oriented team member for a on-site role in Illinois. The position focuses on handling customer and vendor inquiries, processing orders, and maintaining accurate records. Candidates should have a high school diploma or GED and strong communication skills.

The role involves telephone and in-person interactions, basic data entry, and inventory support, with physical tasks including lifting up to 40 lbs. Prior related experience is preferred.