Parts & Service Support Specialist

Doyle Equipment Manufacturing Co.; Palmyra (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) retirement plan with 4% Company

Health, Dental, Vision and Life

Paid Vacation

Paid Holidays

Short- and Long-Term Disability

Job summary

Doyle Equipment Manufacturing Co. seeks a technically skilled individual to serve as the primary contact for customers on parts, service, and support. You will prepare quotations, verify orders, and coordinate with cross-functional teams to ensure timely, accurate service delivery.

The role emphasizes strong communication, attention to detail, and diligent documentation of service activities and billing. On-site position in Missouri with growth potential in a manufacturing setting.

Qualifications

• 3+ years of technical or product support.
• Strong customer service and communication skills.
• Proficiency with service management software, ERP systems, and MS Office.

Responsibilities

• Serve as primary contact for customers regarding parts, service, and support.
• Prepare accurate quotations for replacement parts and services.
• Enter and verify customer parts orders with correct details.
• Monitor parts orders and ensure receipt before processing.
• Create and maintain service work orders and document technician activity.
• Process billing and ensure accurate charges before invoicing.
• Maintain service history and equipment records.

Skills

Advanced troubleshooting

Diagnostic skills

Analytical thinking

Problem-solving

Written communication

Verbal communication

Documentation skills

Independent work

Cross-functional collaboration

Safety and quality

Education

Associate degree or technical certification

High school diploma or GED

Tools

Service management software

ERP systems

Microsoft Office

Job description

Doyle Equipment Manufacturing Co. seeks a technically skilled individual to serve as the primary contact for customers on parts, service, and support. You will prepare quotations, verify orders, and coordinate with cross-functional teams to ensure timely, accurate service delivery.

The role emphasizes strong communication, attention to detail, and diligent documentation of service activities and billing. On-site position in Missouri with growth potential in a manufacturing setting.