Parts & Service Support Specialist

Federal Signal; Illinois; On-site; USD 30,000 - 40,000; Full time

Job summary

Federal Signal is seeking a customer service and logistics clerk in Illinois to handle inbound calls, process orders, and maintain vendor relationships. The role emphasizes accurate data entry, order tracking, and communication of promotions and product updates to customers.

Responsibilities include shipping and receiving duties, inventory control, and collaboration with freight carriers to ensure on-time delivery.

Qualifications

• High school diploma or GED required.
• Strong data entry and computer skills.
• Good verbal and written communication skills required.
• Strong organizational and time-management abilities.
• Ability to lift up to 40 lbs.

Responsibilities

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and maintain customer and vendor relationships through consistent service and follow-through.
• Assist customers and vendors in person and by phone to address requirements and prevent escalations.
• Enter orders, check status, copy invoices, and handle special requests.
• Communicate sales, promotions, and new products to customers when assisting them.
• Pick, pack, and ship parts and other items as required.
• Move material and document inventory per procedures.
• Maintain inventory levels using appropriate software or systems.
• Notify Location Manager of shortages or discrepancies.
• Monitor shipping supplies and notify of low or inaccurate supplies.
• Interact with freight carriers and provide shipment details.
• Unpack and route incoming shipments, report damages or shortages.
• Perform cycle counts as per procedures.
• Other duties as required.

Skills

Data entry

Verbal and written communication

Organization

Time management

Physical strength to lift 40 lbs

Education

High school diploma or GED

Job description

Federal Signal is seeking a customer service and logistics clerk in Illinois to handle inbound calls, process orders, and maintain vendor relationships. The role emphasizes accurate data entry, order tracking, and communication of promotions and product updates to customers.

Responsibilities include shipping and receiving duties, inventory control, and collaboration with freight carriers to ensure on-time delivery.