Parts & Service Support Representative

Federal Signal; Illinois; Presencial; USD 30.000 - 40.000; Jornada completa

Descripción de la vacante

Federal Signal is seeking a customer service and logistics clerk in Illinois to handle inbound calls, process orders, and maintain vendor relationships. The role emphasizes accurate data entry, order tracking, and communication of promotions and product updates to customers.

Responsibilities include shipping and receiving duties, inventory control, and collaboration with freight carriers to ensure on-time delivery.

Formación

• High school diploma or GED required.
• Strong data entry and computer skills.
• Good verbal and written communication skills required.
• Strong organizational and time-management abilities.
• Ability to lift up to 40 lbs.

Responsabilidades

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and maintain customer and vendor relationships through consistent service and follow-through.
• Assist customers and vendors in person and by phone to address requirements and prevent escalations.
• Enter orders, check status, copy invoices, and handle special requests.
• Communicate sales, promotions, and new products to customers when assisting them.
• Pick, pack, and ship parts and other items as required.
• Move material and document inventory per procedures.
• Maintain inventory levels using appropriate software or systems.
• Notify Location Manager of shortages or discrepancies.
• Monitor shipping supplies and notify of low or inaccurate supplies.
• Interact with freight carriers and provide shipment details.
• Unpack and route incoming shipments, report damages or shortages.
• Perform cycle counts as per procedures.
• Other duties as required.

Conocimientos

Data entry

Verbal and written communication

Organization

Time management

Physical strength to lift 40 lbs

Educación

High school diploma or GED

Descripción del empleo

Essential Job Duties and Responsibilities

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and/or maintain customer and vendor relationships through consistent customer service, communication and follow through.
• Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
• Work with customers both by phone and in person to enter orders, check status of orders, create copies of invoices and manage special requests.
• Communicate sales, promotions and new products when directly assisting customers.
• Pick, pack and ship parts and other items as required.
• Move material to appropriate areas throughout the facility and document in accordance with established procedures.
• Maintain applicable inventory levels by using the appropriate software or systems.
• Notify Location Manager of inventory shortages or discrepancies.
• Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
• Interact with freight carriers and notify carriers of shipments, shipment weights and dimensions.
• Unpack, examine, and route incoming shipments while inspecting for damages, shortages and reporting any findings to carrier and/or Location Manager.
• Perform cycle counts in accordance with established procedures
• Other duties as required and assigned

Job Requirements and Skills

• High school diploma or (GED)
• Strong computer and data entry skills.
• Good verbal and written communication skills
• Strong organizational, problem solving and time-management skills.
• Ability to lift 40 lbs.
• 1+ years of related work experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.