Parts & Service Support Representative

Guzzler Manufacturing; Streator (IL); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Guzzler Manufacturing is seeking a detail-oriented team member for a on-site role in Illinois. The position focuses on handling customer and vendor inquiries, processing orders, and maintaining accurate records. Candidates should have a high school diploma or GED and strong communication skills.

The role involves telephone and in-person interactions, basic data entry, and inventory support, with physical tasks including lifting up to 40 lbs. Prior related experience is preferred.

Formación

• High school diploma or GED.
• Strong computer and data entry skills.
• Good verbal and written communication skills.
• Strong organizational, problem solving and time-management skills.
• Ability to lift 40 lbs.
• 1+ years of related work experience preferred.

Responsabilidades

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and/or maintain customer and vendor relationships through consistent customer service and follow through.
• Assist customers and vendors in person and by phone to address requirements and prevent escalation.
• Enter orders, check status, and manage invoices and special requests.
• Communicate sales, promotions and new products when assisting customers.
• Pick, pack and ship parts and other items as required.
• Move material to appropriate areas and document procedures.
• Maintain inventory levels using the appropriate software or systems.
• Notify Location Manager of inventory shortages or discrepancies.

Conocimientos

Data entry

Verbal and written communication

Organizational skills

Problem solving

Time management

Physical ability (lift 40 lbs)

Educación

High school diploma or GED

Descripción del empleo

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and/or maintain customer and vendor relationships through consistent customer service, communication and follow through.
• Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
• Work with customers both by phone and in person to enter orders, check status of orders, create copies of invoices and manage special requests.
• Communicate sales, promotions and new products when directly assisting customers.
• Pick, pack and ship parts and other items as required.
• Move material to appropriate areas throughout the facility and document in accordance with established procedures.
• Maintain applicable inventory levels by using the appropriate software or systems.
• Notify Location Manager of inventory shortages or discrepancies.
• Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
• Interact with freight carriers and notify carriers of shipments, shipment weights and dimensions.
• Unpack, examine, and route incoming shipments while inspecting for damages, shortages and reporting any findings to carrier and/or Location Manager.
• Perform cycle counts in accordance with established procedures
• Other duties as required and assigned

Compensation: $20 per hour

Essential Job Duties And Responsibilities

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and/or maintain customer and vendor relationships through consistent customer service, communication and follow through.
• Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
• Work with customers both by phone and in person to enter orders, check status of orders, create copies of invoices and manage special requests.
• Communicate sales, promotions and new products when directly assisting customers.
• Pick, pack and ship parts and other items as required.
• Move material to appropriate areas throughout the facility and document in accordance with established procedures.
• Maintain applicable inventory levels by using the appropriate software or systems.
• Notify Location Manager of inventory shortages or discrepancies.
• Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
• Interact with freight carriers and notify carriers of shipments, shipment weights and dimensions.
• Unpack, examine, and route incoming shipments while inspecting for damages, shortages and reporting any findings to carrier and/or Location Manager.
• Perform cycle counts in accordance with established procedures
• Other duties as required and assigned

Job Requirements And Skills

• High school diploma or (GED)
• Strong computer and data entry skills.
• Good verbal and written communication skills
• Strong organizational, problem solving and time-management skills.
• Ability to lift 40 lbs.
• 1+ years of related work experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.