Parts Service Support Specialist

Hurco-Companie; Indianapolis (IN); On-site; USD 35,000 - 48,000; Full time

Job summary

Milltronics USA is seeking a Customer Service Representative – Parts to join our Indianapolis, Indiana team. In this role you will assist customers and distributors by identifying, prioritizing, and routing parts and service requests to the right resources.

You will collaborate with Technical Support, Service, Engineering, Purchasing, and vendors to resolve parts questions and ensure timely, professional support while maintaining accurate records in company systems.

Qualifications

• 1+ years of customer service experience in call center, parts, manufacturing, distribution, or tech support.
• Familiarity with Microsoft Dynamics 365 or another ERP system is a bonus.
• Strong customer service skills with a professional, friendly, solutions-oriented approach.
• Ability to listen carefully, ask effective questions, and identify customer needs.
• Excellent verbal and written communication with strong attention to detail.

Responsibilities

• Answer incoming customer and distributor calls and create service or parts tickets.
• Identify, research, and document customer needs to route requests properly.
• Prioritize service and parts requests based on urgency and resources.
• Coordinate with Technical Support, Service, Engineering, Purchasing, and vendors.
• Follow up on open requests to ensure timely resolution and positive experience.
• Cross-reference components and maintain accurate documentation.
• Help customers identify correct replacement parts and provide accurate info.
• Enter and maintain customer, parts, and ticket data in company systems.
• Identify opportunities to streamline ticketing processes.

Skills

Customer service

Communication

Organizational skills

Multitasking

Independent work

Tools

Microsoft Dynamics 365

Job description

Milltronics USA is seeking a Customer Service Representative – Parts to join our Indianapolis, Indiana team. In this role you will assist customers and distributors by identifying, prioritizing, and routing parts and service requests to the right resources.

You will collaborate with Technical Support, Service, Engineering, Purchasing, and vendors to resolve parts questions and ensure timely, professional support while maintaining accurate records in company systems.