Field Service & Support Technician

Hurco-Companie; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Milltronics USA is seeking a Field Service & Support Technician based out of our Indianapolis, Indiana facility. This role covers installation, startup, and remote support for CNC machine tools across the United States. Travel up to 50% with weekends at home, and on-site work when not traveling.

You will diagnose and repair CNC machines, provide training, and generate detailed service reports while maintaining customer satisfaction and professional conduct in the field.

Qualifications

• 3–5 years of experience servicing CNC machine tools, industrial equipment, or industrial automation equipment.
• Strong mechanical and electrical troubleshooting skills.
• Working knowledge of industrial automation equipment, CNC controls, and related systems.
• Ability to read and interpret technical manuals, electrical schematics, mechanical drawings, and blueprints.
• Ability to troubleshoot problems independently and develop effective solutions in the field.
• Self-motivated and able to work independently with minimal supervision.
• Strong verbal, written, and digital communication skills.
• Professional demeanor and strong customer-service skills.
• Ability to manage multiple service priorities and maintain accurate documentation.
• Willingness and ability to travel extensively, including occasional overnight travel.
• Valid driver's license and acceptable driving record.

Responsibilities

• Perform installation, startup, troubleshooting, repair, and preventive maintenance of CNC machine tools.
• Diagnose and resolve mechanical, electrical, electronic, and control-related issues at customer locations.
• Provide phone and remote technical support to customers and distributor partners when not traveling.
• Work directly with customers and distributors to identify issues, determine solutions, and provide timely technical assistance.
• Provide machine demonstrations, operator assistance, and customer training as needed.
• Prepare accurate and detailed service reports documenting work performed, findings, and recommendations.
• Communicate customer issues and field observations to internal technical, engineering, and service teams.
• Promote customer confidence in Milltronics products, services, and technical support.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Independent work

Customer service

Communication skills

Tools

Industrial automation knowledge

CNC controls familiarity

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service & Support Technician

Active - Regular full-time Indianapolis, IN, US

3 days ago Requisition ID: 1427

Milltronics USA is seeking a Field Service & Support Technician based out of our Indianapolis, Indiana facility. This position provides installation, startup, troubleshooting, maintenance, repair, training, and technical support for Milltronics CNC machine tools at customer locations throughout the United States.

The Field Service & Support Technician plays an important role in ensuring customer satisfaction and supporting the successful operation of Milltronics equipment. When not traveling to customer locations, the technician will provide phone and remote technical support to customers and distributor partners.

Travel is required, with travel expected up to approximately 50% of the time. You will be home almost every weekend.

Essential Duties and Responsibilities

• Perform installation, machine startup, troubleshooting, repair, and preventive maintenance of CNC machine tools, including mills, lathes, and CNC controllers.
• Diagnose and resolve mechanical, electrical, electronic, and control-related issues at customer locations.
• Provide phone and remote technical support to customers and distributor partners when not traveling.
• Work directly with customers and distributors to identify issues, determine appropriate solutions, and provide timely technical assistance.
• Provide machine demonstrations, operator assistance, and customer training as needed.
• Prepare accurate and detailed service reports documenting work performed, findings, and recommendations.
• Communicate customer issues and field observations to internal technical, engineering, and service teams.
• Participate in trade shows, distributor meetings, technical training, and product demonstrations as required.
• Maintain a professional and customer-focused approach while representing the Milltronics brand in the field.
• Promote customer confidence in Milltronics products, services, and technical support.

Qualifications & Requirements

• 3–5 years of experience servicing CNC machine tools, industrial equipment, or industrial automation equipment preferred.
• Strong mechanical and electrical troubleshooting skills.
• Working knowledge of industrial automation equipment, CNC controls, and related systems.
• Ability to read and interpret technical manuals, electrical schematics, mechanical drawings, and blueprints.
• Ability to troubleshoot problems independently and develop effective solutions in the field.
• Self-motivated and able to work independently with minimal supervision.
• Strong verbal, written, and digital communication skills.
• Professional demeanor and strong customer-service skills.
• Ability to manage multiple service priorities and maintain accurate documentation.
• Willingness and ability to travel extensively, including occasional overnight travel.
• Valid driver's license and acceptable driving record.