Technical Parts Support Specialist

Fortifi Food Processing Solutions

Kansas City (MO)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

Frontmatec is seeking a Technical Customer Service Specialist to join our Kansas City team. You will respond to spare parts requests, manage CRM records, and coordinate RMAs while supporting customers with pricing and delivery details.

The role emphasizes attention to detail, experience with ERP systems, and strong English communication skills in a technical manufacturing environment. This on-site position offers growth in a global company.

Qualifications

Proficiency in Word, Excel, and Outlook.
Ability to work with an ERP.
Advanced level of English.
Professionalism and integrity.
Strong organizational skills and sense of responsibility.
Experience in customer service in a technical environment is a plus.

Responsibilities

Respond to customer requests for spare parts and enter orders in the system.
Maintain installed base and keep CRM records up to date.
Coordinate RMAs and track repairs and credits.
Provide customer service for sold equipment to internal and external stakeholders.
Research part numbers and gather pricing and delivery information for quotations.
Escalate for parts support to help with demanding customer needs.