Parts & Service Support Representative

Federal Signal Corporation; Streator (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Federal Signal Corporation is seeking a frontline Warehouse Associate in Illinois. The role covers answering calls, customer and vendor liaison, order entry, status checks, invoicing, and handling shipments.

You will maintain inventory, assist with packing, shipping, and carrier communications, and support general logistics operations. The position requires a high school diploma or GED, solid data entry skills, and the ability to lift 40 lbs.

Qualifications

• High school diploma or GED.
• Strong computer and data entry skills.
• Good verbal and written communication skills.
• Ability to lift 40 lbs.
• 1+ years of related work experience preferred.

Responsibilities

• Answer inbound calls courteously, promptly and efficiently.
• Maintain customer and vendor relationships through consistent service and follow up.
• Assist customers and vendors in person and by phone to address requirements to prevent escalation.
• Enter orders, check status, create invoices copies and manage special requests.
• Communicate sales, promotions and new products to customers.
• Pick, pack and ship parts and other items as required.
• Move material throughout the facility and document per procedures.
• Maintain inventory levels using appropriate software or systems.
• Notify Location Manager of shortages or discrepancies.
• Notify Location Manager when supplies are low or inaccurate.
• Interact with freight carriers and notify shipments details.
• Unpack, inspect, and route incoming shipments, report findings.
• Perform cycle counts per procedures.
• Other duties as required and assigned.

Skills

Data entry

Verbal communication

Written communication

Organizational skills

Time management

Lifting 40 lbs

Education

High school diploma or GED

Job description

Compensation: $20 per hour

Essential Job Duties And Responsibilities

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and/or maintain customer and vendor relationships through consistent customer service, communication and follow through.
• Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
• Work with customers both by phone and in person to enter orders, check status of orders, create copies of invoices and manage special requests.
• Communicate sales, promotions and new products when directly assisting customers.
• Pick, pack and ship parts and other items as required.
• Move material to appropriate areas throughout the facility and document in accordance with established procedures.
• Maintain applicable inventory levels by using the appropriate software or systems.
• Notify Location Manager of inventory shortages or discrepancies.
• Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
• Interact with freight carriers and notify carriers of shipments, shipment weights and dimensions.
• Unpack, examine, and route incoming shipments while inspecting for damages, shortages and reporting any findings to carrier and/or Location Manager.
• Perform cycle counts in accordance with established procedures
• Other duties as required and assigned

Job Requirements And Skills

• High school diploma or (GED)
• Strong computer and data entry skills.
• Good verbal and written communication skills
• Strong organizational, problem solving and time-management skills.
• Ability to lift 40 lbs.
• 1+ years of related work experience preferred.