Parts Customer Care Rep

Crown Equipment Corporation; Hicksville (NY); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Competitive wages

Job summary

Crown Equipment Corporation in Hicksville, NY is seeking a Parts Specialist to answer and process incoming parts calls from customers and service technicians, pull and stock parts, and develop relationships with Crown factories and outside vendors. Ideal candidates have a high school diploma, a valid driver's license, strong communication and teamwork, and familiarity with inventory control.

The position offers competitive wages, with starting pay ranging from $25.00 to $28.00 per hour,

Qualifications

• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Strong communication and organizational skills.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Competitive Wages. The anticipated starting pay range for the position is $25.00 to $28.00/hour, but is commensurate with skills and related experience,