Parts Counter Advisor

Dragline Service Specialties; Rock Springs (WY); On-site; USD 34,000 - 52,000; Full time

Job summary

Dragline Service Specialties in Rock Springs, WY seeks an administrative assistant to handle parts quotes, pricing, orders, and customer follow-up. You will coordinate with service personnel and PSSR’s for on-time parts delivery and assist with inventory control and warehouse reporting.

The role requires excellent communication, data entry accuracy, and proficiency with MS Office, with opportunities to grow in a fast-paced industrial environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to speak, read, write, and understand English.
• Proficient in MS Office and data entry.
• Some knowledge of database applications is helpful.
• Experience with inventory management or warehousing is a plus.

Responsibilities

• Process customer orders and provide quotations.
• Coordinate with service personnel and PSSR’s for on-time parts delivery.
• Handle phone calls before and after regular business hours and manage paperwork.
• Support inventory control and warehouse reporting activities.
• Maintain confidentiality of proprietary information.

Skills

Parts sales

Customer service

Data entry

Office software

English proficiency

Phone etiquette

Education

High school diploma

Tools

AS400 programming

Microsoft Office

Database applications

Job description

• Performs research on customer requests for parts; provides quotation and pricing information to customers; processes customer orders; gathers and distributes customer information; provides follow-up assistance on customer orders; coordinates and communicates with service personnel and PSSR’s in order to ensure timely delivery of parts.

Additional Functions

• Directs incoming calls before and after regular business hours
• Handles cash and other transactions
• Maintains confidentiality for proprietary information
• Performs other duties, including, but not limited to: filing, telemarketing, parts expediting, report review, assisting inventory control and the warehouse to coordinate and manage reports
• Files and completes paperwork
• Occasional warehouse duties such as order filling, hose building, shipping and receiving

Qualifications/Knowledge/Skill/Ability

• High school diploma or equivalent required.
• Ability to speak, read, write, and understand English
• Proficient in use of a desktop computer, including Microsoft Office products
• Some knowledge of database applications
• Ability to work with co-workers and customers in a professional manner and develop/maintain business relationships
• Must be able to use general office equipment including a calculator, multi-line phone system, and mute –function fax/copy/scanner/printer

Preferred

• Prior experience with inventory management, warehousing, and/or parts sales in a similar field desired: prior experience performing administrative functions desired
• Knowledge of AS400 programing and related software

Physical/Environmental Requirements

Office environment, low to moderate noise level

Sitting at a desk for long periods, using a computer

Occasional bending, kneeling, squatting, and climbing stairs/ladders

Occasional lifting up to 50 lbs. with or without assistance

Frequent use of hands for simple grasping, pushing, pulling, and writing and typing

Occasional exposure to all outdoor weather conditions

Occasional exposure to substances, including grease, oil and dirt

Overtime and varying schedules may be required, including on-call assignment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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