Customer Service Rep

MC Machinery Systems, Inc.; Elk Grove Village (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

MC Machinery Systems, Inc. is seeking a Customer Service Representative in Elk Grove Village, IL to provide product information and answer customer inquiries promptly and courteously.

You will handle order intake, invoicing, and data entry while coordinating with logistics to prevent delays. The ideal candidate has an associate degree in business or related field and strong MS Word/Excel skills, along with excellent communication and multitasking abilities.

Qualifications

• Associate degree in business, administration or related field.
• Proficient in MS Word, Excel and PowerPoint.

Responsibilities

• Assists customers by phone for orders on consumable parts.
• Enter data into computer to determine total cost for customer.
• Inform customer of unit prices, shipping date and delays; collect deposits where needed.
• Solicits sale of new or additional services.
• Check inventory and notify Logistics of low stock; initiate purchase requisitions.

Skills

Phone support

Customer service

Multitasking

Written communication

Interpersonal skills

Education

Associate degree in Business or related field

Tools

MS Word

Excel

PowerPoint

Job description

DESCRIPTION:

The Customer Service Representative will support by providing helpful product information to clients and answer customer's inquiries in a timely and courteous manner.

ESSENTIAL RESPONSIBILITIES:

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Enters data into computer to determine total cost for customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Initiates purchase requisitions
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills.
• Must possess strong interpersonal and organizational skills and must be detail oriented.
• Must possess excellent interpersonal skills

EDUCATION AND EXPERIENCE:

• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and PowerPoint

WORKING CONDITIONS:

Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short term noises.

PHYSICAL REQUIREMENTS:

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 or more. Must be able to access and navigate each department at the organization's facilities.

EEO STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.