Parts & Service Scheduler: Detail-Driven & Customer-Focused

Ralphs Joy of Living; Tiffin (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Full-time Monday–Friday

Hourly pay $17.00–$22.00

Health insurance

Paid holidays & vacations

Retirement plan

Employee store discount

Company-supplied workstation

Continuous paid training

Room for advancement

Team celebrations

Escape from Grouchy culture

Job summary

Ralph's Joy of Living in Northwest Ohio is seeking a detail-oriented Parts & Service Coordinator to manage the parts side of every service call. You will order parts, track shipments, and record six required fields, ensuring accurate documentation and timely processing.

In this role, you will communicate with vendors like GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen, while supporting service technicians and customers with part arrivals and warranty claims.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Strong computer skills—comfortable in email, spreadsheets, vendor portals, and our POS.
• Excellent verbal and written communication; able to write a clear note and make a clear phone call.
• Attention to detail—critical six fields on every service call.

Responsibilities

• Own the parts side of every service call: order parts, track shipments, and log required fields.
• Inform techs and customers about part arrivals and process warranty claims.

Skills

Parts coordination

Vendor communication

Detail-oriented

Customer service

Phone etiquette

Team player

Education

High school diploma or GED

Job description

Ralph's Joy of Living in Northwest Ohio is seeking a detail-oriented Parts & Service Coordinator to manage the parts side of every service call. You will order parts, track shipments, and record six required fields, ensuring accurate documentation and timely processing.

In this role, you will communicate with vendors like GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen, while supporting service technicians and customers with part arrivals and warranty claims.