Service & Scheduling Coordinator

Alta Equipment Group; Livonia (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Alta Equipment Group in Livonia, MI seeks a full-time Service Coordinator to interface with service customers, technicians, parts and service vendors, and management. You will schedule and confirm service appointments and maintain accurate work orders.

The role requires strong communication, computer skills (Word/Excel/Outlook), ERP experience a plus, and reliability. You will support billing inquiries, monitor WIP, and coordinate maintenance and transport for equipment.

Qualifications

• Customer service experience is highly preferred.
• Strong computer skills with Word, Excel, and Outlook; ERP experience a plus.
• Excellent verbal and written communication skills.
• Excellent time management and the ability to communicate with all levels of coworkers, as well as customers.
• Language: reading and writing professional documents; speaking to groups.
• Basic math: operations with currency, weights, volumes, distances.
• Basic reasoning: follow instructions and solve simple problems.

Responsibilities

• Answer internal and customer service calls.
• Weekly payroll timecard entry.
• Open and close work orders and record story lines.
• Cost work orders at a rate of at least 225 segments per month.
• Follow up with other departments on open issues.
• Monitor work in process (WIP).
• Schedule periodic maintenance for customer equipment.
• Schedule transportation for equipment moves to branches/customers.
• Cross-train with admin staff for back-up in all positions.
• Research billing and invoicing questions and provide solutions.
• Incorporate Alta's Guiding Principles daily.
• Performs other duties as assigned.
• Maintain consistent, reliable attendance and be ready for work at start time.

Skills

Customer service

Time management

Communication

Reading/writing

Mathematics basics

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Job description

Alta Equipment Group in Livonia, MI seeks a full-time Service Coordinator to interface with service customers, technicians, parts and service vendors, and management. You will schedule and confirm service appointments and maintain accurate work orders.

The role requires strong communication, computer skills (Word/Excel/Outlook), ERP experience a plus, and reliability. You will support billing inquiries, monitor WIP, and coordinate maintenance and transport for equipment.