SERVICE COORDINATORSCHEDULER

Ralph's Joy of Living; Tiffin (OH); On-site; USD 23,419,000 - 30,307,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Health insurance plan with employer-s…

Paid holidays

Retirement plan with employer match

Employee store discount program

Company parties

Training & development

Opportunity for advancement

Job summary

Ralph's Joy of Living in Northwest Ohio seeks a meticulous Parts & Service Coordinator to manage parts orders, track shipments, and file warranty claims for service calls. You will communicate with vendors and technicians to ensure accurate delivery dates and status updates for customers.

The role emphasizes attention to detail, organization, and customer-facing communication within a family-owned appliance retailer that values growth and teamwork.

Qualifications

• At least 18 years of age.
• High school diploma or GED required.
• Possess a valid U.S. driver’s license with a clean driving record.
• Pass a pre-employment drug screening and criminal background check.
• Strong computer skills — comfortable in email, spreadsheets, vendor web portals, and our POS.
• Excellent verbal and written communication; able to write a clear note and make a clear phone call.
• Demonstrated attention to detail — the role lives or dies on six required fields on every service call.
• Ability to manage multiple open parts orders simultaneously without losing track.
• Comfortable working in a small-team environment where ownership of the function matters.
• Customer-service, dispatch, parts, warranty, or admin experience preferred — but not required.
• WE WILL TRAIN THE RIGHT CANDIDATE.

Responsibilities

• Owns the parts side of every service call.
• Order parts from vendors and track shipments.
• Record the six required fields on every order (vendor, order date, carrier, tracking, arrival, received date, invoice).
• File warranty claims.
• Tell techs and customers exactly when each part is going to arrive.
• Support service operations and coordination with warehouse.

Skills

Detail-obsessed

Organized

Phone etiquette

Persistent

Customer service

Team-oriented

Honest and dependable

Willingness to learn

Education

High school diploma or GED

Tools

POS system

Vendor portals

Spreadsheets

Email

Job description

Benefits:

Company parties

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

ABOUT RALPH'S JOY OF LIVING

We’ve been helping Northwest Ohio "escape from grouchy" since 1950. Ralph's is a second-generation, family-owned appliance and bedding retailer with stores in Tiffin, Findlay, and Fremont. We carry top brands — GE, Bosch, Whirlpool, LG, Frigidaire, Speed Queen, and more — and we sell, deliver, install, and service everything we sell. Our service department is what sets us apart, and the Parts & Service Coordinator is the person who keeps it running.

WHAT YOU'LL DO

The Parts & Service Coordinator owns the parts side of every service call. You'll order parts from vendors, track every shipment, record the six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #), file warranty claims, and tell our techs and our customers exactly when each part is going to arrive. When a customer calls to ask "where's my part?", you're the person with the answer.

TRAITS WE'RE LOOKING FOR

Detail-obsessed — you fill in every field on every order, every time, without being reminded

Organized — your desk, your inbox, and your spreadsheets all make sense

Great phone manner — confident calling GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen reps to chase a part or push a warranty claim

Persistent — you don't take "we'll get back to you" for an answer

Customer-friendly — comfortable telling a homeowner exactly when their part will arrive

Team-oriented — works closely with service technicians and the warehouse

Honest, dependable, and unflappable when six things land on your desk at once

Willingness to learn — vendor systems, our POS, and the parts side of every brand we carry

BENEFITS

Full-time Monday – Friday (nights, weekends, and holidays off)

Hourly pay $17.00 – $22.00 based on experience

Health insurance plan with premium supplementation by employer for employee AND family

Paid holidays, vacations, and personal days

Retirement plan with employer match

Employee store discount program

Company-supplied workstation, phone, and tools

Continuous paid training — vendor systems, parts procedures, and our POS

Room for advancement on a growing, two-generation family business

Quarterly company team celebrations

A workplace built around the "Escape from Grouchy" philosophy — we have fun here

QUALIFICATIONS / SKILLS

At least 18 years of age

High school diploma or GED required

Possess a valid U.S. driver's license with a clean driving record

Pass a pre-employment drug screening and criminal background check

Strong computer skills — comfortable in email, spreadsheets, vendor web portals, and our POS

Excellent verbal and written communication; able to write a clear note and make a clear phone call

Demonstrated attention to detail — the role lives or dies on six required fields on every service call

Ability to manage multiple open parts orders simultaneously without losing track

Comfortable working in a small-team environment where ownership of the function matters

Customer-service, dispatch, parts, warranty, or admin experience preferred — but not required

WE WILL TRAIN THE RIGHT CANDIDATE.