Parts & Service Operations Coordinator - Fast-Paced Impact

Goyette Mechanical Co.; Hilliard (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health insurance

Dental & Vision (optional)

Phone reimbursement

401(k) match

Profit sharing

Job summary

Goyette Mechanical is seeking a detail-oriented Service Operations & Parts Coordinator to support our Service Operations team in the Greater Columbus, OH area. The role focuses on sourcing, ordering, tracking, and coordinating parts for break-fix and emergency service work to minimize downtime for customers.

The ideal candidate will work closely with technicians, vendors, and internal teams, with a focus on accuracy and timely delivery.

Qualifications

• High school diploma or equivalent required.
• Experience in purchasing, procurement, inventory management, service administration, or operations support preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and follow-up skills.
• Proficiency with Microsoft Outlook, Excel, and other Microsoft Office applications.

Responsibilities

• Source and obtain pricing for parts for break-fix and emergency service calls.
• Process and manage parts orders from receipt through delivery.
• Coordinate with vendors to confirm pricing, availability, lead times, and shipping status.
• Track open parts orders and provide ETA updates to internal teams.
• Prioritize urgent and emergency requests to support critical customer needs.
• Verify order accuracy before processing and monitor deliveries for timely receipt.
• Communicate parts status updates to Service Operations, technicians, and customers.
• Assist with expediting critical orders when needed.
• Maintain parts tracking systems and documentation for all active break-fix jobs.
• Coordinate with field technicians regarding parts requirements and shipment status.
• Support inventory awareness by identifying commonly used and critical spare parts.
• Assist with pulling inventory items for upcoming service work when required.
• Ensure proper documentation and tracking from initial request through order completion.
• Build and maintain relationships with suppliers and customers.
• Request quotes, compare options, and identify cost-effective solutions while maintaining quality and delivery requirements.
• Serve as a point of contact for vendor communications related to parts procurement and delivery.

Skills

MS Outlook

MS Excel

Organization

Communication

Education

High school diploma

Tools

MS Office Suite

Job description

Goyette Mechanical is seeking a detail-oriented Service Operations & Parts Coordinator to support our Service Operations team in the Greater Columbus, OH area. The role focuses on sourcing, ordering, tracking, and coordinating parts for break-fix and emergency service work to minimize downtime for customers.

The ideal candidate will work closely with technicians, vendors, and internal teams, with a focus on accuracy and timely delivery.