Service Operations and Parts Coordinator

Goyette Mechanical; Hilliard (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health insurance

Dental & Vision (optional)

Phone reimbursement

401(k) match

Profit sharing

Job summary

Goyette Mechanical is seeking a detail-oriented Service Operations & Parts Coordinator to support our Service Operations team in the Greater Columbus, OH area. The role focuses on sourcing, ordering, tracking, and coordinating parts for break-fix and emergency service work to minimize downtime for customers.

The ideal candidate will work closely with technicians, vendors, and internal teams, with a focus on accuracy and timely delivery.

Qualifications

• High school diploma or equivalent required.
• Experience in purchasing, procurement, inventory management, service administration, or operations support preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and follow-up skills.
• Proficiency with Microsoft Outlook, Excel, and other Microsoft Office applications.

Responsibilities

• Source and obtain pricing for parts for break-fix and emergency service calls.
• Process and manage parts orders from receipt through delivery.
• Coordinate with vendors to confirm pricing, availability, lead times, and shipping status.
• Track open parts orders and provide ETA updates to internal teams.
• Prioritize urgent and emergency requests to support critical customer needs.
• Verify order accuracy before processing and monitor deliveries for timely receipt.
• Communicate parts status updates to Service Operations, technicians, and customers.
• Assist with expediting critical orders when needed.
• Maintain parts tracking systems and documentation for all active break-fix jobs.
• Coordinate with field technicians regarding parts requirements and shipment status.
• Support inventory awareness by identifying commonly used and critical spare parts.
• Assist with pulling inventory items for upcoming service work when required.
• Ensure proper documentation and tracking from initial request through order completion.
• Build and maintain relationships with suppliers and customers.
• Request quotes, compare options, and identify cost-effective solutions while maintaining quality and delivery requirements.
• Serve as a point of contact for vendor communications related to parts procurement and delivery.

Skills

MS Outlook

MS Excel

Organization

Communication

Education

High school diploma

Tools

MS Office Suite

Job description

• Location 4460 Reynolds Dr,Hilliard, OH, 43026,United States
• Employee Type FT Exempt
• Manage Others No

Goyette Mechanical is currently seeking a detail-oriented and highly organizedService Operations & Parts Coordinator to support our Service Operations team in the Greater Columbus, OH area. This position will focus primarily on sourcing, ordering, tracking, and coordinating parts for break-fix and emergency service work. The ideal candidate will work closely with technicians, vendors, and internal teams to ensure parts are procured quickly and accurately, minimizing downtime for our customers. This is a full-time, non-union salaried position with benefits.

Key Responsibilities

Parts Procurement & Order Management

• Source and obtain pricing for parts required for break-fix and emergency service calls.
• Process and manage parts orders from receipt through delivery.
• Coordinate with vendors to confirm pricing, availability, lead times, and shipping status.
• Track open parts orders and provide ETA updates to internal teams.
• Prioritize urgent and emergency requests to support critical customer needs.
• Verify order accuracy before processing and monitor deliveries to ensure timely receipt.
• Communicate parts status updates to Service Operations, technicians, and customer.
• Assist with expediting critical orders when needed.

Service Operations Support

• Maintain parts tracking systems and documentation for all active break-fix jobs.
• Coordinate with field technicians regarding parts requirements and shipment status.
• Support inventory awareness by identifying commonly used and critical spare parts.
• Assist with pulling inventory items for upcoming service work when required.
• Ensure proper documentation and tracking from the initial request through order completion.
• Build and maintain positive relationships with suppliers and customer.
• Request quotes, compare options, and identify cost-effective solutions while maintaining quality and delivery requirements.
• Serve as a point of contact for vendor communications related to parts procurement and delivery.

Requirements

• High school diploma or equivalent required.
• Previous experience in purchasing, procurement, inventory management, service administration, or operations support preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and follow-up skills.
• Proficiency with Microsoft Outlook, Excel, and other Microsoft Office applications.

Preferred Skills

• Mechanical aptitude or experience working with HVAC, electrical, facility maintenance, or service operations environments.
• Strong problem-solving skills and ability to quickly source hard-to-find parts.
• Ability to work independently while maintaining strong teamwork and collaboration.

What Success Looks Like

• Parts are ordered accurately and on time.
• Critical break-fix jobs receive prompt support.
• Open orders are consistently tracked and communicated.
• Strong vendor relationships result in improved responsiveness and cost control.
• Technicians receive the parts they need with minimal delays.

Summary

• Salary is generous and experience-dependent.
• Paid Holidays and Paid Time Off.
• Health Insurance, optional Dental and Vision insurance.
• Monthly cell phone reimbursement or company-provided phone.
• Additional company-provided benefits.
• 401(k) Company Match and Profit Sharing.

At Goyette Mechanical, we are dedicated to delivering the highest quality in plumbing, heating, air conditioning, refrigeration, electrical, and environmental process systems, ensuring comfort, safety, and value for our customers and communities. Founded in Flint, Michigan in 1928,Goyette Mechanicalis a family-owned and operated company with a proud history of quality, caring, and customer service.

Employer Note: Goyette Mechanical is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, age, Veteran status, sexual orientation, disability, height, weight, marital status, or any other protected characteristic or class.