Part Time Parts Specialist / Service Writer

James River Equipment; Newton (NC); In loco; USD 34.000 - 50.000; Tempo pieno

Descrizione del lavoro

James River Equipment in Newton, NC is hiring a Parts Specialist / Service Writer. In this customer-facing role, you will greet customers, identify parts needs, process orders, and assist with quotes and service authorizations.

You will work with the parts department to place down and stock orders, coordinate with technicians and managers, and provide timely follow-up on inquiries. Experience with dealership software and inventory systems is a plus.

Competenze

• Customer-facing with positive attitude and good attendance.
• Experience with dealership software and parts/inventory systems is a plus.
• Strong communication and problem-solving skills.

Mansioni

• Greet customers and identify parts needs in person, by phone, and online.
• Process orders and complete sales, including down and stock orders.
• Handle internal and external parts requests and quotes.
• Coordinate service authorizations with technicians and managers.
• Provide cost estimates and quotes to customers.

Conoscenze

Customer-facing

Communication

Attention to detail

Problem solving

Dealership software

Strumenti

Dealership software

Parts inventory systems

Descrizione del lavoro

Job DetailsJob Location: Newton - Newton, NC 28658Position Type: Full TimeJoin the Team at James River Equipment in Newton

A Day in the Life:Parts Specialist / Service Writer

• Greet customers, collaborate on parts needs in person, by phone, and online by asking questions to identify a solution, process the order, complete the sale
• Place machine down orders and stock orders as requested
• Process parts requests for internal and external customers
• Assists in completing customer service authorizations, identifyingall repairs through communication with customer and technicians, and provide cost estimates/quotes to customers
• Complete customer service workauthorizations by coordinating with service technicians, foreman, manager and parts department

Need to Succeed:

• Enjoy being customer-facing, positive attitude, willingness to learn, good communication and excellent attendance
• Attention to detail, problem solving skills, customer service skills and recent computer use with experience in dealership software and parts/inventory systems a plus
• Ability to handle high volume of customer inquiries with timely follow up and not afraid to answer the phone

Life at James River Equipment

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, anddiverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website atwww.jamesriverequipment.com