Parts Sales Specialist: Customer-Centric Parts & Service

Tellus Equipment Solutions; Boerne (TX); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Tellus Equipment Solutions in Boerne, TX is seeking a Parts Sales associate to support counter customers, Service Technicians, and the Sales Department with parts lookup, ordering, pulling and invoicing while ensuring accurate inventory and friendly service.

The role emphasizes product knowledge, precise transactions, and maintaining displays and inventory. Requires a high school diploma or equivalent and ability to lift up to 75 pounds; Saturdays may be required.

Formación

• Basic data-entry and keyboarding skills.
• Basic parts and machinery knowledge.
• Ability to use the John Deere Parts Catalog application.
• Strong customer-service, communication, and problem-solving skills.
• Ability to work effectively in a team and coordinate with Parts, Service, and Sales employees.
• Ability to maintain accurate cash, sales, receiving, and inventory records.

Responsabilidades

• Promote and sell parts, products, and related services based on customer needs.
• Look up part numbers, determine availability, place orders, pull parts from bins, and invoice parts for counter customers, the Service Department, and the Sales Department.
• Provide a friendly, professional customer environment and deliver outstanding service through solid product knowledge, responsiveness, and accurate follow-through.
• Maintain customer goodwill and address customer questions or concerns promptly, involving the Parts Manager when needed.
• Maintain awareness of product information, merchandise promotions, and advertisements.
• Accurately and efficiently complete sales transactions and maintain proper cash accountability at point-of-sale registers.
• Supply Service Technicians with required parts using established parts requisition processes.
• Follow up on parts shortages, backorders, and warranty-related matters; complete required manufacturer forms and report unresolved or expedited issues to the Parts Manager.
• Verify receipt of parts and whole-goods shipments by comparing orders with packing lists and entering receipts accurately into the company inventory system.
• Assist with placing Machine Down and stock orders in the proper inventory locations.
• Receive, sort, process, replenish, and stock parts; open crates, boxes, and other containers as needed.
• Stock parts bins and assist with maintaining merchandise displays, floor moves, and showroom presentation, including assembling and stocking whole-goods displays.
• Assist with parts and equipment inventory counts and update inventory records in the company system.
• Help control inventory shrinkage by following established receiving, stocking, transaction, and accountability procedures.
• Maintain a clean, orderly, and customer-ready Parts Department, including bins, displays, floors, and work areas.
• Assist in ensuring departmental tools, equipment, and vehicles are maintained in good working order; promptly report concerns to the Parts Manager.
• Adhere to all Tellus Equipment Solutions policies, procedures, safety requirements, and business practices.
• Perform other duties as assigned.

Conocimientos

Data-entry

Parts knowledge

John Deere Parts Catalog

Customer service

Team collaboration

Cash/inventory records

Educación

High school diploma or equivalent

Herramientas

John Deere Parts Catalog

Descripción del empleo

Tellus Equipment Solutions in Boerne, TX is seeking a Parts Sales associate to support counter customers, Service Technicians, and the Sales Department with parts lookup, ordering, pulling and invoicing while ensuring accurate inventory and friendly service.

The role emphasizes product knowledge, precise transactions, and maintaining displays and inventory. Requires a high school diploma or equivalent and ability to lift up to 75 pounds; Saturdays may be required.