Parts Customer Care & Inventory Specialist

Crown; Joliet (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Health plan

401K with match

Life & disability benefits

Paid holidays

Paid vacation

Personal leave

Birthday pay

Tuition reimbursement

Job summary

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Parts Customer Service/Inventory Clerk in Joliet, IL. You will handle incoming parts calls, pull and stock parts, and coordinate with Crown factory and vendors to fulfill orders.

The role emphasizes customer contact, paperwork processing, and accurate inventory management, with a strong benefits package and competitive hourly pay.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record required.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Parts Customer Service/Inventory Clerk in Joliet, IL. You will handle incoming parts calls, pull and stock parts, and coordinate with Crown factory and vendors to fulfill orders.

The role emphasizes customer contact, paperwork processing, and accurate inventory management, with a strong benefits package and competitive hourly pay.