Parts Customer Care Pro - Inventory & Service Support

Crown Equipment Corporation; Champlin (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Champlin, MN is seeking a Customer Service Representative to support parts orders and drive customer satisfaction. You will process calls, pull and stock parts, quote customers, and maintain inventory control while building relationships with Crown factory and vendors.

Ideal candidates will have a high school diploma, valid driver's license, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Strong verbal and written communication.
• Ability to work in a team environment.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Teamwork

Driver's license

Good driving record

Education

High School Diploma

Job description

Crown Equipment Corporation in Champlin, MN is seeking a Customer Service Representative to support parts orders and drive customer satisfaction. You will process calls, pull and stock parts, quote customers, and maintain inventory control while building relationships with Crown factory and vendors.

Ideal candidates will have a high school diploma, valid driver's license, and strong communication and organizational skills.