Parts Customer Care Specialist

Crown; Champlin (MN); Presencial; USD 74.501.000 - 91.693.000; Jornada completa

Descripción de la vacante

Crown Equipment Corporation is seeking a Customer Service/Parts Support representative in Champlin, MN to handle incoming parts calls from customers and service technicians, pull and stock parts, and coordinate with Crown vendors. This full-time role emphasizes building relationships and ensuring customer satisfaction.

The position requires a high school diploma or equivalent and a valid driver's license; preferred candidates have parts/inventory control experience and strong communication

Formación

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.
• Experience in parts or inventory control is preferred.

Responsabilidades

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Educación

High school diploma or equivalent

Descripción del empleo

Crown Equipment Corporation is seeking a Customer Service/Parts Support representative in Champlin, MN to handle incoming parts calls from customers and service technicians, pull and stock parts, and coordinate with Crown vendors. This full-time role emphasizes building relationships and ensuring customer satisfaction.

The position requires a high school diploma or equivalent and a valid driver's license; preferred candidates have parts/inventory control experience and strong communication