Parts Customer Care Rep

Crown; Champlin (MN); On-site; USD 74,501,000 - 91,693,000; Full time

Job summary

Crown Equipment Corporation is seeking a Customer Service/Parts Support representative in Champlin, MN to handle incoming parts calls from customers and service technicians, pull and stock parts, and coordinate with Crown vendors. This full-time role emphasizes building relationships and ensuring customer satisfaction.

The position requires a high school diploma or equivalent and a valid driver's license; preferred candidates have parts/inventory control experience and strong communication

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.
• Experience in parts or inventory control is preferred.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals in temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire.

Compensation and Benefits:

Crown offers a competitive wage. This position starts between $26 - $32/hr and is dependent on experience and skill set. Crown also offers an excellent benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment: Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing