Parts Customer Care Rep

Crown Equipment Corporation; Joliet (IL); Presencial; USD 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Health/dental/vision

401K plan

Paid holidays

Paid vacation

Parental leave

Tuition reimbursement

Descripción de la vacante

Crown Equipment Corporation, a leading lift truck manufacturer, is seeking a Parts Customer Care Rep in Joliet, IL. The role focuses on answering calls, processing orders, stocking parts, and building relationships with Crown factory and vendors to ensure accurate parts delivery and service excellence.

Ideal candidates have a high school diploma, a valid driver's license, and strong communication skills. The company offers competitive wages, comprehensive benefits, and opportunities to

Formación

• High school diploma or equivalent is required.
• Valid driver’s license with a good driving record is required.
• Parts or inventory control experience and lift truck industry experience are preferred.

Responsabilidades

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Conocimientos

Customer service

Verbal communication

Written communication

Interpersonal skills

Teamwork

Numerical reasoning

Computer skills

Inventory control

Lift truck experience

Educación

High school diploma or equivalent

Valid driver’s license

Descripción del empleo

Parts Customer Care Rep

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $21 to $23 per hour; however, skills and related experience will be taken into consideration,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• Paid Parental Leave,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• 24 Hours of Personal Leave per anniversary year,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year.

If you have any questions regarding this Job Requisition, please contact Alex Shelton at extension 78879.

EOE Veterans/Disabilities