Parts Counter Specialist

North American Truck & Trailer, Inc; Watertown (SD); On-site; USD 21,000 - 28,000; Full time

Job summary

Watertown Truck & Trailer is seeking a motivated Parts Counter associate with prior experience to assist customers, locate parts, and process sales. You will review part descriptions, prices, and stock numbers, discuss part features, and ensure accurate orders and payments.

Responsibilities include helping walk-in customers, answering phone inquiries, stocking parts, and participating in training programs to stay current with products and policies.

Qualifications

• Motivated with prior experience.
• Friendly, professional, and efficient when working with customers.
• Ability to lift up to 100 lbs occasionally.
• Willing to participate in training programs.

Responsibilities

• Identifies make, year and type of part needed; inspects worn or defective parts to determine replacement.
• Informs customers about part features and substitutes when replacement is not available.
• Reads catalogs or computer system to locate stock numbers and prices.
• Fills customer orders from stock and prepares sales slips or contracts.
• Processes payments or credit authorizations.
• Advises customers on substitutions or modifications when needed.
• Receives and exchanges returned parts; handles refunds as required.
• Stores and labels parts in stockroom; processes telephone orders and inventory.
• Assists walk-in customers in selecting parts and suggests related items.
• Maintains professional and friendly service to customers in person and over the phone.
• Participates in all available training programs.

Job description

Watertown Truck & Trailer is seeking a motivated Parts Counter associate with prior experience to assist customers, locate parts, and process sales. You will review part descriptions, prices, and stock numbers, discuss part features, and ensure accurate orders and payments.

Responsibilities include helping walk-in customers, answering phone inquiries, stocking parts, and participating in training programs to stay current with products and policies.