Parts Counter - Watertown

North American Truck & Trailer, Inc.; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

Watertown Truck & Trailer in Watertown, SD is seeking a motivated Parts Counter to assist customers, identify parts by make, year and type, and process orders. You will read catalogs or computer systems to locate stock numbers and pricing, fill orders from stock, and prepare sales slips or contracts.

You will also handle payments or credit authorization, advise on substitutions when stock is unavailable, inspect returned parts for defects, and exchange or refund as needed.

Qualifications

• Experience providing friendly customer service.
• Ability to read catalogs, microfiche, or computer for part stock numbers.
• Able to work with customers in person and on the phone.

Responsibilities

• Identify make, year and type of part needed to determine replacement.
• Discusses use and features of various parts.
• Reads catalog, microfiche viewer, or computer for replacement part stock number and price.
• Fills customer orders from stock.
• Prepares sales slip or sales contract.
• Receives payment or obtains credit authorization.
• Advise on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money.
• Marks and stores parts in stockroom according to prearranged system.
• Receives and fills telephone orders for parts.
• Takes inventory.
• Determines specific pricing level for customer based upon volume potential.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure the customer is exposed to the full product line.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Must be able to lift up to 100lbs occasionally
• Participate in all available training programs

Skills

Customer service

Parts knowledge

Job description

~~Watertown Truck & Trailer is looking for a motivated individual to fill an open position of Parts Counter. The successful candidate must be highly motivated with previous experience.

Duties and Responsibilities:

Ascertains make, year and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.

Discusses use and features of various parts.

Reads catalog, microfiche viewer, or computer for replacement part stock number and price.

Fills customer orders from stock

Prepares sales slip or sales contract

Receives payment or obtains credit authorization

Advises customer on substitution or modification of part when replacement is not available

Examines returned part to determine if defective, and exchanges part or refunds money

Marks and stores parts in stockroom according to prearranged system

Receives and fills telephone orders for parts

Takes inventory

Determines specific pricing level for customer based upon volume potential

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure the customer is exposed to the full product line.

Be friendly, professional and efficient when working with all customers, both on the phone and in person.

• Must be able to lift up to 100lbs occasionally
• Participate in all available training programs