Parts Counter - Watertown

North-American-Truck-; Watertown (SD); On-site; USD 21,000 - 28,000; Full time

Job summary

Watertown Truck & Trailer is seeking a motivated Parts Counter associate with prior experience to assist customers, locate parts, and process sales. You will review part descriptions, prices, and stock numbers, discuss part features, and ensure accurate orders and payments.

Responsibilities include helping walk-in customers, answering phone inquiries, stocking parts, and participating in training programs to stay current with products and policies.

Qualifications

• Motivated with prior experience.
• Friendly, professional, and efficient when working with customers.
• Ability to lift up to 100 lbs occasionally.
• Willing to participate in training programs.

Responsibilities

• Identifies make, year and type of part needed; inspects worn or defective parts to determine replacement.
• Informs customers about part features and substitutes when replacement is not available.
• Reads catalogs or computer system to locate stock numbers and prices.
• Fills customer orders from stock and prepares sales slips or contracts.
• Processes payments or credit authorizations.
• Advises customers on substitutions or modifications when needed.
• Receives and exchanges returned parts; handles refunds as required.
• Stores and labels parts in stockroom; processes telephone orders and inventory.
• Assists walk-in customers in selecting parts and suggests related items.
• Maintains professional and friendly service to customers in person and over the phone.
• Participates in all available training programs.

Job description

~~Watertown Truck & Trailer is looking for a motivated individual to fill an open position of Parts Counter. The successful candidate must be highly motivated with previous experience.

Duties and Responsibilities:

Ascertains make, year and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.

Discusses use and features of various parts.

Reads catalog, microfiche viewer, or computer for replacement part stock number and price.

Fills customer orders from stock

Prepares sales slip or sales contract

Receives payment or obtains credit authorization

Advises customer on substitution or modification of part when replacement is not available

Examines returned part to determine if defective, and exchanges part or refunds money

Marks and stores parts in stockroom according to prearranged system

Receives and fills telephone orders for parts

Takes inventory

Determines specific pricing level for customer based upon volume potential

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure the customer is exposed to the full product line.

Be friendly, professional and efficient when working with all customers, both on the phone and in person.

• Must be able to lift up to 100lbs occasionally
• Participate in all available training programs