Parts Counter Specialist — Customer‑Focused Auto Parts

North American Truck & Trailer, Inc.; Sioux Falls (SD); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Watertown Truck & Trailer in Watertown, SD is seeking a motivated Parts Counter to assist customers, identify parts by make, year and type, and process orders. You will read catalogs or computer systems to locate stock numbers and pricing, fill orders from stock, and prepare sales slips or contracts.

You will also handle payments or credit authorization, advise on substitutions when stock is unavailable, inspect returned parts for defects, and exchange or refund as needed.

Qualificações

• Experience providing friendly customer service.
• Ability to read catalogs, microfiche, or computer for part stock numbers.
• Able to work with customers in person and on the phone.

Responsabilidades

• Identify make, year and type of part needed to determine replacement.
• Discusses use and features of various parts.
• Reads catalog, microfiche viewer, or computer for replacement part stock number and price.
• Fills customer orders from stock.
• Prepares sales slip or sales contract.
• Receives payment or obtains credit authorization.
• Advise on substitution or modification of part when replacement is not available.
• Examines returned part to determine if defective, and exchanges part or refunds money.
• Marks and stores parts in stockroom according to prearranged system.
• Receives and fills telephone orders for parts.
• Takes inventory.
• Determines specific pricing level for customer based upon volume potential.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure the customer is exposed to the full product line.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Must be able to lift up to 100lbs occasionally
• Participate in all available training programs

Conhecimentos

Customer service

Parts knowledge

Descrição da oferta de emprego

Watertown Truck & Trailer in Watertown, SD is seeking a motivated Parts Counter to assist customers, identify parts by make, year and type, and process orders. You will read catalogs or computer systems to locate stock numbers and pricing, fill orders from stock, and prepare sales slips or contracts.

You will also handle payments or credit authorization, advise on substitutions when stock is unavailable, inspect returned parts for defects, and exchange or refund as needed.